FAQs
What happens after I schedule my Estimate?
You’ve contacted Snohomish County Handyman LLC. A reminder call will be made the day before your scheduled appointment. Please remember our appointment windows are 4 hours; for example arrival time 8am to 12pm or 12pm to 4pm.
When will I receive my Estimate?
You will be contacted within 2 business days after submitting your request. If your request requires additional time, we will notify you, and let you know the expected completion date for your estimate.
How do I approve my Estimate?
You will receive your estimate from QuickBooks. This will allow you to approve the estimate or request changes
How do I pay the retainer to schedule services?
Once you have approved the estimate, it will be received by me, and we will send you an invoice for 25% of the total estimate amount as a retainer fee to get you added to our schedule. There will be a link with the invoice sent that will allow you to make the deposit payment right from your email and I will contact you with our next available appointment time.
What are the payment options?
ACH, Check, Credit Card (MasterCard or Visa). This proposal already includes a 3.5% discount for check payments. Credit cards please add 3.5%.
What if I need to Reschedule my Appointment?
All projects under $1,000.00 require 4 business days written notice/request to reschedule. All jobs over $1,000.00 require 5 business days written notice/request to reschedule. If a written notice/request is not received within the 4 or 5 business days, whichever is applicable, the full cost of the job will be billable without offering a reschedule. Once a deposit is put down we reserve time on our schedule and in some cases order materials; therefore, once a deposit is put down it is not refundable.
My project is now complete when is my final payment due?
Once the project is 100% complete, I will send out the invoice the following day via email to the email address we have on file. Final payment is due upon receipt of the final invoice.
What are other Payment Terms?
All Payments must be made directly to the Snohomish County Handyman LLC. Payment is due in full immediately upon completion of job/receipt of final invoice. Late payments are subject to a 10% late fee charge per month on the outstanding balance until paid in full. Customer is responsible for all additional collections & attorney’s fees incurred.
Any other information I should know?
Jobs are invoiced on a time + materials/expenses. All materials/expenses are billed back to customer with no markup. On jobs that are multiple phases, and over $2,000.00, progress payments will be required to keep the balance due below $2,000.